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At CheapDotNet, our goal is to make hosting simple for everyone. Here are some frequently
asked questions. If you don't see something here and want to know, simply contact us. We are happy to answer any questions
your may have about our services.
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What is Web Hosting?
Web hosting is the act of renting space and bandwidth through a company so that
you may publish your web site online.
You can either opt for free hosting that is usually supported with banners and pop
ups, or may opt to get paid web hosting, which gives you complete control over your
site contents.
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Is my account permitted to have commercial material
?
Yes, definitely. We have clients whose material range from personal to
corporate information. However, we do not allow certain adult content, spam, warez
or illegal content with our services. See our terms and conditions
for details on content permitted on our servers.
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Do you provide tech support?
Yes, we will provide our customers with technical support for any problems
related to services or tools that are offered by us. We also include a help page
which is unique to your account type to help you along with your account. If you
require further assistance, simply contact our support group.
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How long does it take to set up service ?
This is process normally takes a few hours, as long as your credit card
is approved. You will receive your welcome and setup information by email. Remember,
it can take longer for your domain name to point to your new account. However, as
soon as you receive your welcome message by email, you are ready to use your new
account with your IP number.
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How do I upload my website files?
All hosting accounts come with an FTP (File Transfer Protocol) account
which allows you to upload files to your account via an FTP Client. If you do not
have an FTP Client, we offer links to download one for free in our help section.
Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive
HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects
Fusion use FTP to maintain your site
All Accounts come with FTP and a Web based method to upload files via your control
panel.
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Do you support Frontpage Extensions?
Yes, all of our plans support FrontPage Extensions 2002.
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Can I change from one plan to another?
Yes. Changing plans is easy, just let us know and we will set it up for you.
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I am not very experienced in building a web site. Is it
easy to learn with your services?
You may wish to use Microsoft FrontPage, Maromedia Dreamweaver or one of the dozens
of free WYSIWYG (What you see is what you get) programs out there on the net to
build your site. Check out the free software and shareware available at www.hotfiles.com
or www.download.com
Also, we include a html editor in the file manager section of your control panel.
(Microsoft Internet Explorer 6.0 or higher must be installed on your computer to
use this feature)
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Do you advertise or put pop-up ads on my site?
No, your site is yours, we do not force any advertising on your site.
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What is Uptime?
Uptime is literally what it means - it is the amount of time your site is online
throughout the entire month.
The best uptime would be 100%, but because things can break, many hosts offer 99.9%
uptime guarantees. This means that if your site is not accessible for more than
43 minutes in a single month, they will reimburse you, depending on their terms
of service.
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Why did some web hosting company offer unmetered bandwidth and you charge for over
bandwidth?
BEWARE of hosting companies that offer unlimited or unmetered bandwidth, because
normally their bandwidth get abused by certain people for distributing files for
download, porn sites or free downloads. And because of this, your site which is
hosted sharing with them will get the effect and your site performance can be extremely
slow compare to hosting companies that charge for over bandwidth.
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I am using too much bandwidth! Is there anyway for me to make it less?
In most cases, yes.
You should first try to optimize the graphics on your website. Many GIFs look just
as good with fewer colors, and many JPEGs look just as good with a higher compression
level. Use a graphic editor like adobe photoshop or Corel Draw, etc etc to compress
your image.
You should also analyze the HTML of your site. Make sure you use relative paths,
so that images are not downloaded more than one time. Remove any extra spacing and
when linking to other pages, use relative paths and not absolute links.
Best of all, optimizing your page like this makes the user experience better as
your site will load faster for them!
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Can I host more than one site within my account?
Absolutely! Each plan includes a certain number of add-on domains. Each
add-on domain may be created in your control panel and will allow you to have a
different page show up for a different domain name. This means you don't need
a separate hosting account for more than one web site. Keep in mind that you will
still only have one control panel to manage the sites. If you need a separate control
panel, you will need to contact us.
Our Power-Pak plan offer massively
huge bandwidth and websites you could host.
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What exactly is space and bandwidth/data transfer?
Diskspace is the size your website can be. Every single letter on your
website has to be stored somewhere on your web host's server. Each letter is
one byte, and a megabyte is roughly one million bytes. HTML pages are usually very
small, but it is the extra images, scripts, and even databases that can take up
large amounts of disk space.
Bandwidth/Transfer is the amount of data the server will allow your site to send
in a month. Transfer is usually measured in gigabytes - billions of bytes. Once
you go over your monthly limit, a host may either shut your site down for the remainder
of the month or it can charge you 'overage.' This overcharge is usually
about $2.00-$5.00 per extra gigabyte of transfer.
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What is a Domain Name?
A Domain name is an Internet Address that will uniquely identify your website. You
might have visited websites such as http://www.CheapDotNet.com, http://www.microsoft.com
or http://www.yahoo.com. These are all examples of Domain names.
Having a Domain Name will allow you to have an e-mail address such as [email protected]
for example.
To see if your Virtual Domain is available, and is not used by anybody else, please,
visit InterNIC's WHOIS
database, and type in the domain name of your choice. If there will be no match,
you are can register that domain name, else you have to choose another one.
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What is a subdomain?
Consider subdomains as an extension of your domain. For example, your site
is www.example.com. A subdomain would be test.example.com, and another would be
webhosting.example.com.
Subdomains are usually treated as separate sites from the main domain site.
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Do I have to change my domain if I get a new host?
No. Provided that the domain is registered in your name (as it should be), you can
simply update your nameservers (from where you manage your domain names) to that
of your new host or domain transfer.
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Do you handle the domain registration process?
Yes, we can handle and register new domains for you at a discount. If you are transferring
a domain, you will need to handle the domain transfer yourself. We include all the
information you need to contact your registrar and move the domain to our servers
in the welcome email you receive after signing up. If you still have problems, email
our support team and see if we can help.
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Can I use domain names from other countries (cc .nu
To)?
We support almost all TLD Extensions. Even the new .biz, .per, .info
Please contact us if you need to know about a specific one.
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What if I don't have or want my own domain name?
You can sign using a third-level domain (sub-domain).(i.e. yourname.CheapDotNet.com)
Simply decide what third level domain you would like to use. Then when signing up,
type in the entire domain (i.e. joe.CheapDotNet.com) You will still get all the
features including your own IP number and control panel. All email will work with
joe.CheapDotNet.com, etc.
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Who transfers my existing domain to your server?
You are responsible to make sure your domain points to our server. We will
provide you with our nameservers which are needed to make this change. If you still
need help, we will be glad to assist you, just contact our
Customer Services.
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What steps do I need to take to get my domain transferred and my files uploaded
to your servers?
Step 1: Sign up with us.
Step 2: Within 24 hours you will receive an email from us stating that your account
has been set up and issuing you an IP number.
Step 3: Transfer your content and test your site on our server with your IP number.
You use the IP number just like a domain name. For example, if we give you a temporary
URL, you can put that URL browser as http://yourserver.temporay.com to see what
your pages will look like on our server. You can also use the url to upload your
files with FTP, or log into your control panel using the address included in your
welcome e-mail to access our web based file manager.
Step 4: Then email a domain name transfer request to the appropriate registrar company,
the company that you initially registered your domain name through. Use the nameservers
that are on the signup form when transferring your domain name.
Step 5: Once you verify the transfer, the registrar will point your domain name
to our name server, and the rest of the world will be able to access your new site
on our server with the domain name.
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If I register a domain through your registrar, what is my total cost, and does
the domain belong to me?
First, we charge $13.00 per year to register a .com .net or .org domain
for you. You can register a domain for as little as 1 year. If you would like to
check the availability of a domain, click here and type in the name, if it shows up without a match,
it is available! The charge for a domain varies by registry. There is no additional
charge to get a domain name (except normal monthly hosting fees of course).
If we register a domain name for you, it is indeed your name and you can take it
to another host if you wish.
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Will my domain work both with the 'www' and without it?
Yes, you can access your site using both www.domain.com, and domain.com.
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What are PHP, ASP, perl, etc?
These are all programming languages which are referred to by their acronyms.
PHP - PHP: Hypertext Preprocessor
ASP - Active Server Pages
Perl - Practical Extraction and Reporting Language
Each programming language has its own benefits and uses. It is best that you research
on your own to find one that best fits your needs.
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What is MySQL, MS SQL, etc?
MySQL and MS SQL are database systems. Depending
on what your host provides, you can use a database to organize your data.
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Do you provide SMTP service?
Yes, we do offer SMTP service. It is very easy to use, your mail client will need
to log in to the server in order to send mail. We also explain how to user your
ISP's SMTP server to send outgoing mail if you wish. Most, if not all of our
customers find either method works fine. If you need help, see our support section
or email support.
Please note we do not allow bulk unsolicied email, UCE, SPAM or any other form of
unauthorized email use on our servers.
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How many MySQL & MS-SQL databases come with each domain?
This varies by what rate plan you have, each plan includes a certain number of databases.
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What is Static IP Address and Do I need static IP Address
to host my site?
A Static IP means that your site is hosted on a single IP Address without sharing
with others. And The reason why people need static IP purely because of they need
to use SSL in their site, and if you didnt need to use SSL on your site, then you
don't need static IP as it can cost you more money. In terms of performance
or reliability, both static IP and dedicated IP are the same.
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